Right #1
Non-Discrimination & Dignity
• Airlines cannot refuse transportation based on disability
• You have the right to be treated with dignity and respect
• Air carriers must comply with the Air Carrier Access Act
Right #2
Information Access
• Right to receive information about services and aircraft capabilities
• Information must be provided in accessible formats
• Airlines must follow WCAG 2.0 Level AA for websites and booking systems
Right #3
Airport & Ground Services
• Right to accessible airport facilities
• Right to assistance at airports
• Airline personnel must receive disability awareness training
Right #4
Aircraft Assistance
• Right to safe and dignified assistance on aircraft
• Assistance must not put passengers at heightened risk of injury
• Help with boarding, deplaning, and connecting flights
Right #5
Assistive Devices & Service Animals
• Right to travel with assistive devices and service animals
• Assistive devices don't count against carry-on limits
• Priority storage for collapsible wheelchairs
• Airlines must accept battery-powered wheelchairs with proper batteries
Right #6
Seating Accommodations
• Right to appropriate seating accommodations
• Aircraft with 30+ seats must have movable armrests on half of aisle seats
• Priority seating for passengers with disabilities when available
Right #7
Accessible Aircraft Features
• Aircraft with multiple aisles must have at least one accessible lavatory
• Airlines must allow FAA-approved Portable Oxygen Concentrators
• Accessible entertainment systems when available
Right #8
Advance Notice Requirements
• Airlines cannot require advance notice that you have a disability
• Airlines may require up to 48 hours notice for accommodations requiring preparation
• Service animal documentation may be required 48 hours in advance
Right #9
Safety Exceptions (Limited)
• Airlines may exclude passengers only if safety would be compromised
• Any safety-based exclusion must be provided in writing with explanation
• Safety exclusions must be based on legitimate safety requirements
Right #10
Complaint Resolution
• Right to speak with Complaints Resolution Officials (CROs)
• CROs are specially trained in disability issues
• Airlines must respond to written complaints within 30 days
🆕 New 2024 Protections
Enhanced Wheelchair Protection: Airlines now have rebuttable presumption of mishandling if wheelchairs are not returned in same condition.
Mandatory Training: Hands-on training required for all airline employees handling wheelchairs and assisting passengers with disabilities.
Pre-Departure Notification: Airlines must provide written notification of rights when checking wheelchairs.